Other than the ready to send page, all products ordered on my website are made to order. Please allow 3-7 days for basic tutus (pending availability of the colour required) and up to 2 weeks (4-6 weeks for adult tutu gowns) for your more complex orders to be made and then shipped to you. In Christmas the wait can be up to 4 weeks on all regular orders, adult tutu gowns are still 4-6 weeks.
In most cases I can rush your order for you if required, depending on the size of the order. Please contact me before you order to ensure I am able to get it to you on time.
*** All my items are handmade in New Zealand by me. I ship worldwide from New Zealand and my prices are all in NZD ***
Postage
Within New Zealand - I currently use Pass the parcel which is tracked and door to door. Please advise if you would like signature required.
Worldwide - I welcome orders to the rest of the world. Please contact me to arrange shipping.
To post to Australia - $10-$20 depending on the order
To post to the UK - $20+ depending on the order
To post to the USA - $20+ depending on the order
You may purchase through the website for these and other countries, but please be aware there will be additional postal costs. Alternatively for international orders please see my Etsy shop
Payment
Through the website I only have paypal available (you do not need to have paypal to use this service, a credit card works fine) and postage costs are only within NZ. Bank deposit is available if you contact me and I can 'invoice' you.
Returns/Exchanges
Product faults
If in the unlikely event, you receive a faulty product, please contact me within 7 days and I will happily arrange a replacement or refund. The item must be in an as new condition, this means it cannot have been worn, washed and must have all tags (where applicable) present. Once the faulty product is received I will process the replacement/refund
Incorrect size
Please ensure that you select the correct size. As my items are made to order I cannot provide refunds or replacements if the item does not fit or you change your mind.
If you are ordering a digitally printed item like the pillowcase, I will send you a proof before printing. Please make sure you check this carefully as I cannot refund you if you have approved the order and then after arrival there is a mistake. Please keep in mind that printing colours may be out by a shade or 2, I endeavour to avoid this where possible but screen/computer settings differ.
Unhappy
If in the unlikely event you receive your item and are unhappy with it you can return the item to me at your own cost in it's original, unused and resalable condition. I will then refund you the cost of the item less postage and handling and a 30% custom fee.
Postage
Once the parcel has left me I am unable to take responsibility for what happens in transit. This needs to be taken up with the postal company. If you are concerned that your parcel could be taken from your home or delivered to the incorrect address please specify that signature is required on delivery. If you are in urgent need of your order, please be aware that I cannot guarantee overnight delivery as the postal service does not guarantee this. I recommend allowing at least 3 days for national postage, this does not include make time.
In most cases I can rush your order for you if required, depending on the size of the order. Please contact me before you order to ensure I am able to get it to you on time.
*** All my items are handmade in New Zealand by me. I ship worldwide from New Zealand and my prices are all in NZD ***
Postage
Within New Zealand - I currently use Pass the parcel which is tracked and door to door. Please advise if you would like signature required.
Worldwide - I welcome orders to the rest of the world. Please contact me to arrange shipping.
To post to Australia - $10-$20 depending on the order
To post to the UK - $20+ depending on the order
To post to the USA - $20+ depending on the order
You may purchase through the website for these and other countries, but please be aware there will be additional postal costs. Alternatively for international orders please see my Etsy shop
Payment
Through the website I only have paypal available (you do not need to have paypal to use this service, a credit card works fine) and postage costs are only within NZ. Bank deposit is available if you contact me and I can 'invoice' you.
Returns/Exchanges
Product faults
If in the unlikely event, you receive a faulty product, please contact me within 7 days and I will happily arrange a replacement or refund. The item must be in an as new condition, this means it cannot have been worn, washed and must have all tags (where applicable) present. Once the faulty product is received I will process the replacement/refund
Incorrect size
Please ensure that you select the correct size. As my items are made to order I cannot provide refunds or replacements if the item does not fit or you change your mind.
If you are ordering a digitally printed item like the pillowcase, I will send you a proof before printing. Please make sure you check this carefully as I cannot refund you if you have approved the order and then after arrival there is a mistake. Please keep in mind that printing colours may be out by a shade or 2, I endeavour to avoid this where possible but screen/computer settings differ.
Unhappy
If in the unlikely event you receive your item and are unhappy with it you can return the item to me at your own cost in it's original, unused and resalable condition. I will then refund you the cost of the item less postage and handling and a 30% custom fee.
Postage
Once the parcel has left me I am unable to take responsibility for what happens in transit. This needs to be taken up with the postal company. If you are concerned that your parcel could be taken from your home or delivered to the incorrect address please specify that signature is required on delivery. If you are in urgent need of your order, please be aware that I cannot guarantee overnight delivery as the postal service does not guarantee this. I recommend allowing at least 3 days for national postage, this does not include make time.
