Products ordered on here are made to order. Because my family comes first and I therefore have limited time, please allow up to 2 weeks (4-5 weeks for adult tutu gowns) for your order to be made and then shipped to you.
In most cases I can rush your order for you if required, but if it is needed within 1-1 1/2 weeks I do charge a $5 - $10 rush fee depending on the size of the order. This is because I will have to que jump you and will need to work 'overtime'.
Generally the wait will not be that long, but it is best to allow for a longer time.
If you need the item urgently please contact me.
*** All my items are handmade in New Zealand by me. I ship worldwide from New Zealand and my prices are all in NZD ***
Postage
Within New Zealand - I currently use Pass the parcel which is tracked and door to door. Please advise if you would like signature required.
Worldwide - I welcome orders to the rest of the world. Please contact me to arrange shipping.
To post to Australia - $8-$15 depending on the order
To post to the UK - $15+ depending on the order
To post to the USA - $12+ depending on the order
You may purchase through the website for these and other countries, but please be aware there will be additional postal costs. Alternatively for international orders please see my Etsy shop
Payment
Through the website I only have paypal available and postage costs are only within NZ. Bank deposit is available if you contact me and I can 'invoice' you.
Returns/Exchanges
Product faults
If in the unlikely event, you receive a faulty product, please contact me within 7 days and I will happily arrange a replacement or refund. The item must be in an as new condition, this means it cannot have been worn, washed and must have all tags (where applicable) present. Once the faulty product is received I will process the replacement/refund
Incorrect size
Please ensure that you select the correct size. As my items are made to order I cannot provide refunds or replacements if the item does not fit or you change your mind.
Unhappy
If in the unlikely event you receive your item and are unhappy with it you can return the item to me at your own cost in it's original, unused and resalable condition. I will then refund you the cost of the item less postage and handling and a 20% custom fee.
Postage
Once the parcel has left me I take no responsibility for what happens. If you are concerned that your parcel could be taken from your home or delivered to the incorrect address please specify that signature is required on delivery.
In most cases I can rush your order for you if required, but if it is needed within 1-1 1/2 weeks I do charge a $5 - $10 rush fee depending on the size of the order. This is because I will have to que jump you and will need to work 'overtime'.
Generally the wait will not be that long, but it is best to allow for a longer time.
If you need the item urgently please contact me.
*** All my items are handmade in New Zealand by me. I ship worldwide from New Zealand and my prices are all in NZD ***
Postage
Within New Zealand - I currently use Pass the parcel which is tracked and door to door. Please advise if you would like signature required.
Worldwide - I welcome orders to the rest of the world. Please contact me to arrange shipping.
To post to Australia - $8-$15 depending on the order
To post to the UK - $15+ depending on the order
To post to the USA - $12+ depending on the order
You may purchase through the website for these and other countries, but please be aware there will be additional postal costs. Alternatively for international orders please see my Etsy shop
Payment
Through the website I only have paypal available and postage costs are only within NZ. Bank deposit is available if you contact me and I can 'invoice' you.
Returns/Exchanges
Product faults
If in the unlikely event, you receive a faulty product, please contact me within 7 days and I will happily arrange a replacement or refund. The item must be in an as new condition, this means it cannot have been worn, washed and must have all tags (where applicable) present. Once the faulty product is received I will process the replacement/refund
Incorrect size
Please ensure that you select the correct size. As my items are made to order I cannot provide refunds or replacements if the item does not fit or you change your mind.
Unhappy
If in the unlikely event you receive your item and are unhappy with it you can return the item to me at your own cost in it's original, unused and resalable condition. I will then refund you the cost of the item less postage and handling and a 20% custom fee.
Postage
Once the parcel has left me I take no responsibility for what happens. If you are concerned that your parcel could be taken from your home or delivered to the incorrect address please specify that signature is required on delivery.
